Should you encounter any problems that cannot be dealt with easily, please call us on 00351 917 101 204 using the emergency mobile phone provided for you.
Electricity
Should the electrical power supply to the villa not work, first try the trip switches in the three trip boxes. These can be found in the 1st floor lounge, the ground floor lounge and the all weather kitchen. It is also advisable to leave some of the electrical shutters open in case of total power failure beyond our control. Should you encounter a power cut torches are provided in each bedroom. (Please do not light the display candles)
Water
Should there be a water leak within the villa, the main supply tap is found in a box at the front of the property next to the main gates. The glass in the box has been removed in order that you can place your hand inside and reach the shut off valve.
Gas
Should there be a gas leak within the villa the supply taps are found in the first floor kitchen and directly from the bottles in the gas house on the ground floor. The key to the gas house is found in the key safe. Should the boiler on the first floor encounter any gas related problems then the carbon monoxide sensor within the lounge will sound to alert you. Should the gas run out then the emergency bottle can be found in the gas house. To change the bottles turn over the inline valves and open the tap on the top of the bottle. If the gas to the BBQ runs out please call us for a replacement.
Medical and other Emergencies
The nearest Pharmacy is Cabacous 5 minutes
The nearest medical centre (centro de Saude) is Alvaiazre 10 minutes (24 hour help line 808 24 24 00)
The nearest Hospitals are Alvaiazre, Avelar or Tomar 10 - 15 minutes
Tomar Centro Hospitalar Médio Tejo, EPE
Av. Maria de Lourdes de Mello Castro - Ap. 118
2304-909 TOMAR
Tel: 249 320 100 (Tomar)
British Embassy and Consulate 213 924 000
The number for the police is 112
The number for the fire brigade is 249 329 140
The number for forest fires is 117
Should the electrical power supply to the villa not work, first try the trip switches in the three trip boxes. These can be found in the 1st floor lounge, the ground floor lounge and the all weather kitchen. It is also advisable to leave some of the electrical shutters open in case of total power failure beyond our control. Should you encounter a power cut torches are provided in each bedroom. (Please do not light the display candles)
Water
Should there be a water leak within the villa, the main supply tap is found in a box at the front of the property next to the main gates. The glass in the box has been removed in order that you can place your hand inside and reach the shut off valve.
Gas
Should there be a gas leak within the villa the supply taps are found in the first floor kitchen and directly from the bottles in the gas house on the ground floor. The key to the gas house is found in the key safe. Should the boiler on the first floor encounter any gas related problems then the carbon monoxide sensor within the lounge will sound to alert you. Should the gas run out then the emergency bottle can be found in the gas house. To change the bottles turn over the inline valves and open the tap on the top of the bottle. If the gas to the BBQ runs out please call us for a replacement.
Medical and other Emergencies
The nearest Pharmacy is Cabacous 5 minutes
The nearest medical centre (centro de Saude) is Alvaiazre 10 minutes (24 hour help line 808 24 24 00)
The nearest Hospitals are Alvaiazre, Avelar or Tomar 10 - 15 minutes
Tomar Centro Hospitalar Médio Tejo, EPE
Av. Maria de Lourdes de Mello Castro - Ap. 118
2304-909 TOMAR
Tel: 249 320 100 (Tomar)
British Embassy and Consulate 213 924 000
The number for the police is 112
The number for the fire brigade is 249 329 140
The number for forest fires is 117